Support

Frequently Asked Questions (FAQ)

How to find products available with SynThink?

You can simply search with name, synonym, CAS No or catalog No. Moreover, you can also browse the products as per categories and sub-categories list given in left side column under tab ‘Browse Products’

I am not able to find a product of my interest on SynThink website?

In such cases our ‘Custom Synthesis’ service is always available for you. We can synthesize the product as per your requirement.

Please send online enquiry or just email us with product details and requirements. We will get back to you with availability / lead time and quote.

You need to send us the order/Purchase Order. You need to pay only when its ready or as per terms and conditions as agreed.

How much time it takes to deliver the Custom Synthesis products?

Generally custom synthesis products would be shipped in the in 3-6 weeks (as per difficulty leval or the product and time mentioned in quote).

How can I send the enquiry / RFQ (request for quote)?

Using online Enquiry / RFQ form: You can add the products to enquiry list using ‘Add to Enquiry’ Button of the products then go to Enquiry / RFQ page, fill the form and send it.

Email: You can send us the email with your requirement.

How do I know how much time it will take to get / deliver the product?

SynThink always update stock status of all products. If the product is in our stock, we can ship / dispatch the product in 48 hrs after successful quality control cheque.

For some reasons, we can’t keep stock of all products. Please send us online enquiry or email us.

How can I place the order?

You can order the products different ways –

All products which are in stock can be ordered online using online payment facility.

In the case or products which are not in stock, you need to send an enquiry using online enquiry list (you need to add products listed on website to enquiry list then send it with your details). After receiving your enquiry, we will get back to you with quote and then you can place the order accordingly.

Of course, you can always send the online enquiry / email with the product details and requirements. After receiving your enquiry, we will get back to you with quote and then you can place the order accordingly.

What are the payment options available?

PayPal and direct wire transfer (online bank transfer) options are available (for overseas customers).

Customers in India can use PayUmoney or wire transfer (online bank transfer) options.

Do I need to pay in advance or after receiving the product?

Generally, you need to pay in advance / immediate in case of products which are in stock (ready to ship).

For the products, which are not in stock, you can make payment later as per agreement.

What is the quality of the product?

In general, our products have purity >95 %.

Each product undergoes strict quality control check. We study various parameters using HPLC, NMR, Mass, physical constant etc.

Each product you get ‘Certificate of Analysis’ (CoA) mentioning purity and other relevant information.

What documents / data / analysis you provide with the product?

With product, we provide CoA, 1H NMR, Mass and HPLC purity. On request, we also provide other data (like IR, TGA etc.) as per your requirement.

What if I want additional data?

Please send us an email with your requirement. We will send additional data either free or cost or with small charges.

Can you provide technical / scientific support?

Yes, we can provide after sales support. If you are facing any problems or need any additional information about our products, please write us – support@synthinkchemicals.com. Our scientific / technical team will contact you.

What if I want to replace / return the product?

You can send us email with the reason / issues which are facing in 15 days after receipt the product. We will try to solve the issue with our after-sales service commitment. We can replace the product or return the payment, depending on reason / issues.

What is the source of the products available on the SynThink website?

Most of the products are synthesized by SynThink and few by SynThink partner companies

Material is sticky / semi-solid / liquid, don’t know the density. How can I handle / weigh?

Weigh an empty syringe, fill the syringe (start by assuming the density is 1g/mL), and weigh again. Adjust until the weight is accurate.

Measure the density of the liquid by weighing a known volume and doing the appropriate division

For small amounts of viscous liquids, weigh an empty pipette, dip the tip in the substance, and weigh again.

 

For sticky, semisolid, weigh a clean spatula / empty capillary, dip the tip in the substance, and weigh again. Then put it in vial / flask and wash it by adding appropriate solvent.

What are the 'Storage Conditions' of the products / material?

R&D chemicals / materials are very important to handle and store carefully. So, it is always better to take precaution while storing of such materials.

Generally, we recommend 2-8°C temperature for long term storage (more than 15 days) under (Nitrogen or Argon gas) inert atmosphere for most of the material.

Please follow the storage conditions given in the CoA for a specific product / material.

Material is sticky / semi-solid / liquid, don’t know the density. How can I handle / weigh?

Weigh an empty syringe, fill the syringe (start by assuming the density is 1g/mL), and weigh again. Adjust until the weight is accurate.

Measure the density of the liquid by weighing a known volume and doing the appropriate division

For small amounts of viscous liquids, weigh an empty pipette, dip the tip in the substance, and weigh again.

For sticky, semisolid, weigh a clean spatula / empty capillary, dip the tip in the substance, and weigh again. Then put it in vial / flask and wash it by adding appropriate solvent.

What are the Storage Conditions of the products / material?

R&D chemicals / material is very precious / costly. So, it is always better to take precaution while storing of such materials.

Generally, we recommend 2-8 degree centigrade temperature for long term storage (more than 15 days) under (Nitrogen or Argon gas) inert atmosphere for most of the material.

Please follow the storage conditions given in the CoA for a specific product / material.

 


If haven’t got the answer in above FAQ please contact us using following options:

Option 1: Online Support: Go to online support form

Option 2: Email: Write us an email: support@synthinkchemicals.com

Option 3: Request a Callback :